Experience vouchers and/or Viva Gifts vouchers are delivered by email to the email address entered by the purchaser. Please ensure you check your spam folder or add our email addresses to your address book as some email accounts may categorise our emails as unwanted spam email. We cannot be held liable or responsible for any loss suffered as a result of an email voucher being blocked by web filters or firewalls. In the event the recipient does not receive the email voucher, please contact us via email at info@vivagifts.com.au.

Alternatively we can post the voucher using the standard Australia Post Service. For extra reassurance we highly recommend Express Post as it is traceable through Australia Post. We accept no responsibility for the Australia Post standard service (delivery charges are non-refundable). Re-delivery charge will apply (excluding email) should we require to resend the voucher ($2.50 to cover printing, standard postage charges and administration fees).

REFUNDS AND EXCHANGE POLICIES

All experience vouchers are non-refundable and not exchangeable/redeemable for cash. Should you wish to make an exchange please note that some service providers may not be agreeable to this. In the event it is permitted, all subsequent exchanges will incur an administration fee of $10 per voucher.

If you exchange your voucher for an experience of lesser value - the remaining balance will be held in credit for the remainder of the original voucher’s expiry date. If you exchange your voucher for an experience of higher value - you will be required to pay the difference. The expiry date of any exchanged voucher is the same as the original voucher.

If you do not agree to these terms and conditions, please do not make a purchase from www.vivagifts.com.au.